Avaya and ShoreTel named among leaders in VoIP market

On January 4, the Massachusetts-based market analysis firm International Data Corporation (IDC) published its latest assessment of the VoIP telephony services and unified communications market. The report, which was formally titled “IDC MarketScape: Worldwide Unified Communications Voice Infrastructure 2011-2012 Vendor Analysis,” named Avaya as one of the leading providers of VoIP business phones.

ShoreTel was also named as one of the major players in the burgeoning industry, according to IDC. The company also indicated that both businesses, along with their major competitors, helped move the market forward in 2011 by increasing customer awareness of the VoIP’s benefits.

Customers still struggle to justify the deployment of unified communications and calculate its overall return on investment,” Rich Costello, a senior research analyst for Enterprise Communications Infrastructure, said in the release. “It’s an ongoing effort for customers to understand and identify appropriate business cases for unified communications and the overall complexities associated with it. But, once that connection is made, unified communications delivers.”

In addition, the study also found that employers in the education, healthcare and manufacturing sectors were beginning to look at unified communications as a solution to their communications needs. However, IDC suggested that business owners may be most convinced of the benefits of VoIP when they understand how a mix of IT could lead to real benefits for their bottom line.

Business owners who are looking to learn more about how VoIP technology can help their company during these difficult economic may benefit from seeking out the services of an experienced consulting agency. These institutions are capable of explaining the drawbacks of a businesses current business phone system, while drawing on years of knowledge to find the right voice solutions for a particular client.

The Massachusetts-based market analysis firm International Data Corporation (IDC) published its latest assessment of the VoIP telephony services and unified communications market.