Avaya chosen for Frost & Sullivan Product Differentiation Award

Avaya – a global leader in enterprise communication and collaboration systems – was recently given the prestigious Frost & Sullivan 2011 North American Product Differentiation Award for Enterprise Session Management.

Unified communications (UC) are radically changing the nature of the corporate workspace, enabling staff members from every corner of an organization to enjoy unparalleled productivity, efficiency and collaboration even when geographically dispersed from co-workers and the primary office.

While there are many different services that offer UC solutions, Avaya – a global leader in enterprise communication and collaboration systems – was recently given the prestigious Frost & Sullivan 2011 North American Product Differentiation Award for Enterprise Session Management.

According to a press release, Frost & Sullivan – an American-based market research, analysis and consulting firm – chose Avaya for its superior offerings when compared to other competitors in the marketplace.

Measured on a 10-point scale, Avaya received a rating of 9.4 based on the categories of features and functionality, quality and complexity, customization, match to market needs and brand perception.

The release states that experts determined Avaya’s UC solutions consolidate end-user benefits, reduce management complexity, customizes programs for client’s unique assets and promotes flexibility. Moreover, Avaya was touted for specializing processes for individual and for streamlining maintenance, management and administration processes while other service providers require less intuitive practices.

“The most successful vendors demonstrate product differentiation excellence by identifying emerging enterprise requirements and demonstrating continual innovation,” said Frost & Sullivan analyst Rob Arnold. “Today, Avaya Aura continues to be on top of mind when enterprise session management is discussed. The solution’s capabilities continue to be the benchmark by which alternatives are measured.”

Businesses in the Greater Chicago area interested in leveraging the unique conveniences afforded through Avaya products can do so by partnering with a Chicago IT consulting firm such as CTI Technology that offers implementation as well as ongoing training and support.