Many businesses are turning to VoIP business phone providers for cutting-edge software that can help them one day achieve a multimedia contact center that will allow customers to use a variety of channels to register complaints, comments or receive consultation. However, with so many options to consider and an extensive implementation process to undergo, business owners may benefit from working with not only a provider of the best software, but also one that can provide industry best training and installation.
For the best results, those looking to equip their offices with New York or Chicago phone systems may want to choose a provider that can supply the company with Avaya products, as Avaya recently won the 2011 New Product Innovation Award for Global Desktop Videoconferencing Endpoints for its Desktop Video Device (ADVD).
The award, which comes from the renowned consulting experts at Frost and Sullivan, was given to Avaya due to the ADVD’s use of new technologies, customer penetration potential and wide array of features, according to the company. Frost and Sullivan also cited the product for the low cost of the product when compared to its comprehensive features.
“A key aspect of the ADVD and the Avaya Flare Experience is that it provides one unified, people-centric view for all relevant communications in an easy to use and intuitive way,” Avaya said in a press release.
As a result, business owners that are looking to improve their customer interaction – and win over the hearts, minds and business of these individuals – may want to consider equipping their call centers with ADVD. These devices allow workers to speak to customers via desktop video, audio conferencing and social media outlets, which may allow owners to improve their customers’ satisfaction and their business’ profile.
“A key aspect of the ADVD and the Avaya Flare Experience is that it provides one unified, people-centric view for all relevant communications in an easy to use and intuitive way,” Avaya said in a press release.
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