Avaya recognized for excellence by J.D. Power and Associates

In the modern business world, connectivity is key. As such, companies that can enhance business collaboration by leveraging unified communication solutions are of paramount importance in today’s marketplace.

Recently, global communication and collaboration systems provider Avaya, was touted for providing excellent customer service in this sector by one of the technology industry’s most prestigious institutions –  J.D. Power and Associates – through its Certified Technology Service & Support Program (CTSS).

According to a press release, in order to be certified by CTSS, Avaya had to undergo a thorough audit of all its internal protocols and primary services as well as rank within the 20th percentile of the industry as determined by J.D. Power and Associates’ technology industry customer satisfaction research. The release states Avaya “exceeded the benchmark for satisfaction.”

This will mark the fourth consecutive year that Avaya has won this award – one of the highest recognitions available in the technology industry.

“By passing continually evolving standards of the certification program for four years in a row, Avaya has confirmed a strong commitment across the organization to delivering the highest value of service and support to its customers,” reports J.D. Power and Associates. “Maintaining the customer at the center of the decision-making process, along with a focused alignment of internal procedures, is what allows organizations to support this kind of distinction over time.”

Given this prestigious distinction, business owners should consider the benefit of consulting with a provider of VoIP telephony and business phone systems that can provide Avaya products. Those who deploy Avaya technology will likely find they are able to provide customers with new innovative service options and enjoy greater productivty and growth while minimizing communication costs.