Avaya to integrate “awareness” technology into UC offerings

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Avaya to integrate “awareness” technology into UC offerings

One element of most unified communications platforms is the concept of “presence availability,” which indicates to other employees at an enterprise whether other staff members are online and available for collaboration or if they are busy handling another task.

While this is certainly a useful tool, according to a keynote speech at UBM’s Enterprise Connect conference by Brett Shockley of global information technology firm Avaya, the way that presence availability currently operates is oftentimes a nuisance, simply giving staff members the opportunity to distract one another.

As such, Shockley described that Avaya will be evolving the notion of presence availability and will soon begin integrating “awareness” availability into unified communications offerings instead.

“Awareness technologies will pay attention not just to where we are and whether we are online but what we are doing and what people and content we need to connect with to get that work done,” states a summary of Shockley’s announcement in InformationWeek. “Like an automated equivalent of a good executive assistant, Avaya will get us all the things we need without us having to ask for them. The awareness software will get this context by parsing and analyzing our email and other communications.”

For example, Avaya’s awareness technology will be able to look into your existing email and calendar applications to understand when and where a business user’s appointments and conference calls need to be addressed. Consequently, rather than having to enter a specific conference call number code, the user will be able to speed dial a single number that will look through your data and enter the code automatically.

Therefore, based on analyzed patterns, the software will understand which are your most important contacts, events and documents to make their manipulations quick and easy.

In order to procure Avaya’s newly innovated unified communications application, business officials in Chicago can turn to a managed IT service such as CTI Technology for quick implementation and ongoing support.

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In order to procure Avaya’s newly innovated unified communications application, business officials in Chicago can turn to a managed IT service such as CTI Technology for quick implementation and ongoing support.

By | 2012-04-04T13:50:40+00:00 April 4th, 2012|Nationwide Solutions|0 Comments

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