Contact Center or Call Center…What’s your mode of communication?

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Contact Center or Call Center…What’s your mode of communication?

ZEACOM provides state of the art contact centers suitable for agents or operators where each operator is expected to handle large volume of calls ranging from time consuming routine inquiries to urgent high value transactions. ZEACOM contact centers are proactive and reach out to the customers in a broader manner, build solid customer relationships, and solve the problems of the customers before the customers decide to break away from the contact centers due to dissatisfaction. ZEACOM contact centers help customers communicate with the agents not only through phone lines but also through emails, texting, instant messages, etc.

ZEACOM contact centers provide the following benefits:

  • Process calls faster and more efficiently. For example, calls are routed to backup agents. Also agents can log on from any PC anywhere
  • Personalize the service. For example, screen-pops allow operators to view caller details before answering
  • Optimize the level of service. For example, play customized announcements to callers on hold

ZEACOM contact centers deliver sales and campaign management or engage customers in building solid customer relationships by addressing the needs of the customers’ day-to-day requirements. Specific tasks of ZEACOM contact centers are:

  • Lead management
  • Inbound call center implementation
  • Performance enhancement
  • Productivity increase
  • Effective campaign management
  • Employee satisfaction

In a ZEACOM contact center, real time communication channels such as phone line, voicemail, fax, email, chat, conferencing, speech recognition, contact routing, and social media are comprehensively integrated. The communication flow is smooth, automatic, and thoroughly automated. The operators and agents are able to use multiple applications and devices for communication with the clients. ZEACOM contact centers ensure fresh revenue streams. The entire contact center solution should is modular to permit seamless growth in any business.

CALLTELE provides all the above solutions to contact centers in a single modular package. Further, the solutions of CALLTELE are custom designed to meet differing requirements of contact centers of all sizes and functionalities. To know more on our contact center solutions, contact our expert team and they would guide you in every step.

Article on: Contact Center or Call Center…What’s your mode of communication?

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In a ZEACOM contact center, real time communication channels such as phone line, voicemail, fax, email, chat, conferencing, speech recognition, contact routing, and social media are comprehensively integrated.

By | 2011-06-24T07:30:59+00:00 June 24th, 2011|Voice Solutions|0 Comments

About the Author:

As Chief Executive Officer of CTI Technology, my responsibility is to create an organization that transcends in employee culture, vision, and market positioning in a rapidly-changing technology industry. My passion is to guide and come alongside new leaders, helping them become tomorrow’s rock stars. My life’s mantra is to MAKE IT HAPPEN; I will do just that.

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