While business owners have been informed about a number of new technologies that could help them realize benefits in the new year, studies show many of these professionals will invest in a VoIP telephony system that can make communication easier for employees and customers.
But, even though this new technology can help a business update its older New York and Chicago phone systems and better their communications, there are added concerns for managers that come with this essential IT investment.
For example, VoIP eavesdropping, which takes place when an unauthorized third party taps into the communications of a business’ network, can be detrimental to the privacy of customers and clients. These savvy criminals can use their access to obtain names, phone numbers, passwords and other essential data, such as sensitive billing or client information.
Since VoIP business phones allow workers to access their voicemail and cloud computing files on the go, the thief can take advantage of these features to then disrupt business operations. As a result of this type of breach, businesses could be vulnerable to other threats such as VoIP spam, VoIP service theft and even VoIP identity theft, where the hacker can use the system to make calls under the guise of the company.
To better protect their new systems and the company’s brand from threats, business owners who have not yet invested in VoIP business phone systems may be best advised to work with a third-party hardware and software provider that can also provide data consultation. By helping owners securing their networking infrastructure through security audits, firewall installations and remote data backup, this type of service can help businesses mitigate instances of eavesdropping and recover from the potentially harmful incidents that do occur.
Article on: Ensuring data networks from VoIP eavesdropping
by CTI Technology
Studies show many of these professionals will invest in a VoIP telephony system that can make communication easier for employees and customers.