How a managed IT service positioned Capital Prosthetic & Orthotic for future growth

With plentiful innovation in medical technology, many healthcare facilities across the country are adopting sophisticated tools that allow officials to communicate better with their patients and staff, ultimately affording better service and decreased revenues.

However, some practices may be reluctant to make a definitive transition to a new technological infrastructure as it may require a significant financial, time and training commitment to get a system up and running.

This was the case for Capital Prosthetic & Orthotic Center – a family-owned healthcare center with branches in Ohio and Tennessee – which did not begin looking for new options until continued growth ultimately required the facility to seek out a more modern business phone system.

In order to maximize the company’s existing IT investments, officials turned to a managed IT service for consultation and assistance with future tech planning.

After conducting a technology audit, the IT support professionals identified that the facility’s existing servers did not have the processing power to run the practice’s sophisticated applications. Consequently, the network was experiencing frequent outages that were being patched with temporary solutions, leading to significant financial waste.

Moreover, Capital Prosthetics’ existing phone system did not have basic features like voicemail, conferencing and presence indicators, leading to a lag in communications between both patients and staff.

In response, the managed IT service implemented a centralized network with greater scalability so that it did not require constant troubleshooting. This system also enabled telecommuting for the business, as employees could access their corporate data from anywhere, saving on travel and energy expenses.

Considering how the IT consultants in this instance were able to build on an existing platform to maximize the utility of previous investments while positioning the company for future growth, it would be wise for similarly situated enterprises in Chicago to partner with a Chicago IT services provider such as CTI Technology. By taking this measure, a business can enjoy a thorough audit of existing practices and assistance with implementing and training staff on new processes.

In order to maximize the company’s existing IT investments, officials turned to a managed IT service for consultation and assistance with future tech planning.