Many enterprises that have been in business for a long time have established operational methods. These models and the associated technology have likely evolved with a company’s body of employees who oftentimes develop a high degree of comfort with the systems they know and stick with it, even though many superior options may exist.
This dynamic was the case for HVAC solutions provider Butler Heating & Air Conditioning – a Dayton, Ohio, firm that has been conducting business since 1949. However, unlike other established enterprises that may remain complacent with antiquated technology, Butler turned to a managed IT service to audit their existing practices and infrastructure.
After the analysis was conducted, it was discovered that many of Butler’s dated practices were working against operational productivity and efficiency. For example, it was discovered that many software licenses had expired, opening the possibility of legal sanctions. Much of the company’s IT equipment was no longer being serviced by the manufacturer, and antivirus firewalls had expired.
Further, their data backup system did not account at all for disaster recovery and their phone network could not handle necessary tasks like call recording, voicemail and screening.
As such, the IT consultants completely revitalized the operation, automating data backup so that it could be easily recovered in the case of a technical glitch or natural disaster. Security provisions were also optimized and a brand new business phone system with all the bells and whistles was implemented.
Consequently, Butler was well-positioned to generate business model innovation and lay the framework for growth.
Considering Butler’s success, companies in Chicago that do not regularly conduct IT analyses would benefit from turning to a Chicago IT consulting firm like CTI Technology that can provide a range of support and services including unified communications, VoIP telephony and network capabilities.
Considering Butler’s success, companies in Chicago that do not regularly conduct IT analyses would benefit from turning to a Chicago IT consulting firm like CTI Technology that can provide a range of support and services including unified communications, VoIP telephony and network capabilities.
