With so many technological advances available at a business owner’s disposal, it may become difficult to decide where investments should be made and what processes require the most immediate improvements.
But, in today’s extremely competitive business climate, company officials need to understand the importance of excellent customer service lest customers feel they are not a priority and patronize a competitor.
Therefore, ensuring that a corporation’s business phone system is utilizing modern technology to optimize call processing is of the utmost importance and should be considered a focus area for improvement.
This was the case for Tabarka Studio – a company that manufactures and installs hand-crafted decorative tiles – which was having significant problems with its traditional phone system.
According to reports, Tabarka had only two phone lines, enabling only two employees to communicate with clients simultaneously. Any client who attempted to contact Tabarka while both lines were in use was greeted with a busy signal.
Moreover, Tabarka employees who did not realize the lines were in use would reportedly try to answer an incoming call and inadvertently interrupt a correspondence in progress, reflecting poorly on the organization and professionalism of the company.
However, by hiring a provider of VoIP telephony systems, reports state that Tabarka was able to cut their costs by 60 percent, as well as institute a virtual PBX that allowed callers to route themselves to the appropriate service representative to be sure the correct person would process their claim. Moreover, messages in the VoIP system could be retrieved through email so representatives out of the office could check them remotely via a smart phone.
Understanding the many benefits afforded to Tabarka through VoIP solutions, companies interested in similarly improving their telecommunications system should consider consulting with a provider of VoIP telephony systems, such as CTI Technology, to get the installation process underway.
Article on: How Tabarka Studio solved their telecom issues by switching to VoIP
by CTI Technology
Moreover, messages in the VoIP system could be retrieved through email so representatives out of the office could check them remotely via a smart phone.