IRS adopts videoconferencing to cut costs, provide service to public

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IRS adopts videoconferencing to cut costs, provide service to public

Over the past year, businesses in a number of industries have begun to rely on videoconferencing as a way to cut costs and become more competitive in the current market. In addition, municipalities and government agencies, many of which are struggling with budget issues, have begun to adopt solutions powered by VoIP telephony systems to reduce their expenditures while maintaining the level of services customers are accustomed to.

For example, the Internal Revenue Service (IRS) recently integrated videoconferencing into its offerings to taxpayers, a move that is being tested for the first time this January.

According to the South Florida Sun-Sentinel, the IRS is opening one of 12 sites where videoconferencing will be available in Miami this month. The agency says the office will offer services Monday through Friday, from 8:30 a.m. to 4:30 p.m. This announcement follows the adoption of videoconferencing by major private tax assistance providers such as H&R Block.

Experts say the IRS’ new offering will appeal to the many taxpayers who are eager to get their tax returns as quickly as possible given the current month-to-month financial uncertainty they may be facing. In keeping with this aim, the IRS previously announced plans to offer expedited returns this year. The agency has said its goal is to complete most refunds in 10 days, provided the individual files online and allows the government to directly deposit the funds into his or her bank account.

Due to the widespread use of videoconferencing in this field, Chicago business owners may want to consider updating their communications infrastructure to handle similar investments. By working with a provider of low voltage wiring and Chicago phone systems, for instance, owners can retool their customer experience and continue to trump client expectations this year.

Article on: IRS adopts videoconferencing to cut costs, provide service to public

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Over the past year, businesses in a number of industries have begun to rely on videoconferencing as a way to cut costs and become more competitive in the current market.

By | 2012-01-19T16:05:31+00:00 January 19th, 2012|Nationwide Solutions|0 Comments

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