As companies continue to look for ways to cut costs, VoIP services remain a top option for organizations of any size. Recent studies – like one from research firm In-Stat – show that small and midsized businesses are helping to push the steady growth of VoIP adoption. The market is also expected to reach $4 billion in revenue a year by 2015.
Resource Nation has a new blog post that examined the internet-based phone service and offered some advice on what companies should keep in mind when they look to invest in the solution.
The main takeaway from the article is that companies need to know what they require for their specific business. What a Chicago cloud computing company requires to stay connected can be completely different from a Silicon Valley technology start-up. Business models, potential growth and employee satisfaction are some major factors that need to considered.
Poor user adoption can be a system killer, and the article suggested bringing workers into the decision making process. Finding out what employees want in a new voice system can not only help them get excited about the new technology, but can bring some things to the table that CIOs may not consider.
There are a number of other factors that need to be considered as well. In-house versus hosted solutions is the first decision to make. Also, how a new system can be integrated with current or future systems and practices – like bring your own device – can make VoIP an even more powerful tool.
“The tidal wave of VoIP adoption shows no sign of abating any time soon,” read the piece. “The cost savings are significant, and today’s businesses need the flexibility and scalability that is inherent in the best VoIP systems.”
For companies looking to implement a new communication system, partnering with an IT consulting firm like CTI Technology can be a wise move that will help with the decision making process.
As companies continue to look for ways to cut costs, VoIP services remain a top option for organizations of any size.