Knowledge workers are defined as professionals whose main contribution to their field is intelligence. For example, lawyers, software engineers and architects are considered knowledge workers because their detailed knowledge of their particular industry can be leveraged to help those with less understanding make better decisions.
Oftentimes, these individuals spend a large part of their time simply communicating and consulting with colleagues and clients. However, according to a recent study of more than 260 enterprises entitled “2012 Economic Impact of SIP in the Enterprise,” a disjointed communications infrastructure is wasting these professionals time and money.
As determined by the researchers, workers spend 1.41 hours per day trying to contact colleagues, 1.44 hours per day searching for business information, 0.81 hours duplicating messages through various channels and another 0.85 hours scheduling.
But, according to the study, if these professionals were to implement a unified communications (UC) infrastructure in which core communications processes were integrated into one platform, productivity could be increased by 23 percent. These savings would reportedly generate an additional $13,000 per year per knowledge employee.
“With dozens of e-mails, multiple phone calls and even more texts or IMs each day, our traditional business communications processes have become overwhelming at times and it does not have to be that way,” said IT expert Steve Taylor. “The ‘2012 Economic Impact of SIP in the Enterprise State’ of the Market report quantifies that today’s enterprises can gain several hours of productivity per employee per week by having interoperable tools for communications.”
Considering the capital and time to be gained through a UC platform, it would be wise for any organizations staffed with knowledge workers to turn to a national IT service such as CTI Technology that provides unified communications solutions. This will better position an organization to streamline its core processes, ultimately generating a significant ROI on this tech investment.
If knowledge workers were to implement a unified communications (UC) infrastructure in which core communications processes were integrated into one platform, productivity could be increased by 23 percent.
