ShoreTel Enterprise Mobility allows employees to move freely to carry day-to-day business without tying to the desk. With ShoreTel enterprise mobility, employees have access to resources, technologies, processes to deliver productivity and cost savings. For this, employees depend heavily on ever increasing usage of wireless networks, mobile devices, laptops and related services. The main goal is to allow employees to access application securely and reliably from anywhere and at any time. ShoreTel Mobility is an enterprise solution that extends the full power of a desk phone and Unified Communications (UC) capabilities to a mobile device. The enterprise employees are therefore able to communicate from any location (office, home, hotspots) by enabling access to any network (cellular or Wi-Fi), simply and cost effectively.
ShoreTel mobilty overcomes the following challenges associated with mobile usage:
- High roaming cost
- Poor in-building coverage
- Difficulty in integration with corporate PBX and Unified Communication systems
From the business perspective, ShoreTel Mobility plays an important role as it brings improved communication and collaboration among employees and clients. For example, enterprise mobility helps remote employees to use CRM (customer relationship management) even when they are travelling at a remote location but they have the full access to all relevant customer details. Enterprise mobility brings advantages to top management, sales and field executives as well as business managers who are continuously prioritizing their requirements.
ShoreTel Mobility expects enterprises adopt several concrete steps to reap the benefits of enterprise mobility, such as strategy and governance, mobility portfolio management, IT management, financial management, and mobile workforce enablement. Strategy and governance includes identification and quantifying of priorities and objectives, project planning, management, governance, and administration of workforce, compliance monitoring, and policy definition and enforcement. Mobility portfolio management consists of mobile phones, smartphones, private and public wireless networks, and other mobile applications. IT management covers device management, inventory management, security management, wireless infrastructure management, and application management. Financial management contains procurement and provisioning, invoice processing, budgets, controls, vendor management, contract negotiations, regular management reporting, audits, and optimization. Mobile workforce enablement comprises of end user acceptance, end user allocation of various mobile devices, end user training, end user validation of usage, spend, and allocation, and compliance monitoring of mobility policies. Some of the specific areas covered by enterprise mobility management are mobile application architectures to integrate, handheld computing devices, notebooks, laptops, mobile operating system, wireless email, wireless LANs, and 3G wireless services. ShoreTel Unified Communications system easily integrates other PBX systems such as Cisco, Avaya, Alcatel and Siemens and UC systems such as Microsoft OCS.
CALLTELE is a leader in providing enterprise mobility management to help organizations boost their productivity and redefine their business processes. Detailed information on enterprise mobility – offered by CALLTELE – could be obtained by contacting our technical team.
Article on: ShoreTel Mobility…How Mobile is your Mobile?
by CTI Technology
ShoreTel Enterprise Mobility allows employees to move freely to carry day-to-day business without tying to the desk.