Shoretel provides new Remote Monitoring solution

Unified communications and cloud computing solutions are making core processes in the business world run with paramount efficiency. Formerly disjointed systems can be integrated under one umbrella, employees can be enabled to work from home facilitating both energy and travel savings and data backup can be optimized to prevent the problems that occur in the wake of a natural or man-made disaster.

However, as beneficial as these modern technologies can be for driving business model innovation, experiencing a malfunction can be unbelievably frustrating. And should an error occur without a well-equipped IT staff member available to troubleshoot the issue, this could prove to be a significant problem.

In response, Shoretel, a leading provider of cloud-enabled business phone systems and unified communications solutions, has developed a product called Remote Monitoring. By implementing Remote Monitoring, clients can enjoy all-day-every-day product monitoring in which a specific service provider is automatically notified anytime an error occurs.

Consequently, operational efficiencies are maximized by allowing the client to focus on the processes most integral to their operation rather than stressing over IT management.

“Any size or kind of business may need 24/7 telephone service, or suffer an outage during off-hours that leaves staff without service when they start their day,” said John Burke, research analyst Nemertes Research. “However, most can’t afford a 24/7 network operations center to monitor availability and troubleshoot problems. This kind of managed service helps fill that gap and ensure availability of necessary services.”

In order to secure Shoretel Remote Monitoring, business officials in Illinois can simply turn to a Chicago IT consulting firm such as CTI Technology that is an authorized reseller of Shoretel products. With the superior monitoring capabilities presented with this innovative offering, such professionals will be even better positioned to provide around the clock maintenance and support.

In order to secure Shoretel Remote Monitoring, business officials in Illinois can simply turn to a Chicago IT consulting firm such as CTI Technology that is an authorized reseller of Shoretel products.