This blog recently highlighted the impact that small businesses are having on the the VoIP and unified communication services markets. While small to midsize businesses (SMBs) invest in telecommunication services, there are a number of obstacles that can cause problems if not taken into account.
Graeme Gherbaz of Dynamic Business – an online business magazine – has a new column that looks at the implementation of VoIP options within small businesses. He writes that VoIP solutions should be “taken seriously” and translated into the everyday workflow of the business, with both new technology buy-in from employees and overall cost.
“Being able to communicate effectively is critical to all businesses regardless of size, age or industry,” wrote Gherbaz. “A business which communicates well has a better chance of finding new prospects, converting them to sales or profits and expanding market share.”
Gherbaz went on to discuss the importance for businesses to have a strong plan in place before deploying a VoIP system. He noted that integrating an enterprise VoIP set-up is much different than a personal VoIP system, where only a software download and headset may be needed. Choosing the right set of communication tools can be complicated, especially with the number of options available.
The article goes on to talk about the importance of making sure the skills of IT professionals and managers are kept updated because of the evolving technology associated with a new phone system. Proper business communication can be a major benefit to any business, but for companies that cannot provide the proper amount of attention to upkeep partnering with an IT consultant like CTI Technology could prove beneficial.
This blog recently highlighted the impact that small businesses are having on the the VoIP and unified communication services markets.