As any small business owner knows, selecting a phone system can be complex, especially with all the different features that business phones now offer. However, the technology news website Mashable suggests that the choice is really between two options, a traditional phone system and VoIP telephony services.
According to the news source, VoIP business phones offer cost-saving advantages, and that’s one of the main reasons that the Federal Communications Commission (FCC) charted a 21 percent year-over-year growth in the number of businesses using this service. VoIP tends to save small business owners money at a time when the economy is volatile.
Mashable says the main reason to consider a VoIP phone is that whether the business wants to use Detroit or Chicago phone systems, these services don’t require hardware and physical phone lines. This eliminates the need for companies to manage the lines and conduct their own troubleshooting when workers report problems with their phones.
With VoIP, this activity is moved to the Web, meaning business owners can dedicate another office and full-time professionals to areas where the company needs it most – interacting with clients and customers.
In addition, VoIP services allow for a number of capabilities that make them better suited to today’s office than traditional phones. For example, VoIP allows employees to make calls using a computer or laptop, the ability to engage in video conferencing and the tools to forward calls to a mobile phone. This means employees can respond to any problems the company experiences in real time, whether they are stationed at one of the company’s locations or on route between them.
To get the most from their VoIP business phones, small businesses may want to work with a provider that can provide installation, training and troubleshooting.
Mashable says the main reason to consider a VoIP phone is that whether the business wants to use Detroit or Chicago phone systems, these services don’t require hardware and physical phone lines.