Speech analytics come to top-notch Avaya business phones

As a business owner, setting the appropriate policies for customer interactions can be an important step toward helping improve a company’s profile in the eyes of consumers. However, these individuals ultimately need to understand that they aren’t able to influence each interaction a representative has with a caller. As a result, the best approach that business owners can take may be to invest in products that can help the business as a whole respond in a more coordinated manner.

By recognizing problems that are common among customers and developing streamlined solutions, companies can pacify even angry callers. This in turn may make these individuals more likely to view the company and their call centers favorably. But, without a comprehensive communications system, it may be difficult for these professionals to adapt to growing problems in real time.

For true innovative solutions, business owners may want to invest in Avaya’s VoIP business phones, as these advanced tools can now help professionals target their response to the exact mood of a customer. On October 24, Avaya unveiled plans to equip their phones with speech-analytics capabilities that allow businesses to search conversations to better identify specific concerns and frustrations.

“This move will enable us to provide enhanced solutions that extract business intelligence from voice interactions, for those wanting to gain operational efficiencies, to improve the mitigation of business risk and to create competitive advantage,” Peter Rogers, CEO of Aurix said after the company was acquired by Avaya.

By investing in unified communications technology that allows every interaction a customer has with a company to be documented and assessed, businesses can work to develop long-term solutions for their products and services. As a result, business owners may benefit by speaking with a company that provides Avaya phones along with installation and training.

As a business owner, setting the appropriate policies for customer interactions can be an important step toward helping improve a company’s profile in the eyes of consumers.