Every business is looking for the best way to stay connected, especially as flexibility in a remote workforce becomes more desirable. Keeping employees in the field in realtime communication with the rest of the business is a major advantage in any competitive vertical.
A new article by TelephonyWorld, a unified communications (UC) provider and research firm, looks at the top benefits a small business reaps from adopting a UC solution.
“Unified communications software is taking VoIP technology to the next level, transforming ordinary business phones and desktop computers into a virtual communications platform,” the news source said. “The central contribution of unified communications technology is integration. The system brings together all available communication modalities and makes them available on a robust multimedia interface.”
Collaboration and communication are the top benefits. The ability to not only stay connected but also share documents, not only view data from a number of devices but also edit them in real time, offers a level of access that was impossible until recently, because wireless technology and network security has truly improved.
Business process integration among all internal systems, including enterprise resource planning, customer relationship management and supply chain management, streamlines data sharing and increases productivity.
The shift to UC and VoIP is happening across all verticals. The 2012 Wireline competition report was released this week by the Federal Communications Commission. It shows a steady increase in VoIP usage as landlines continue to decline.
Small businesses interested in making a switch to a unified communications system would be wise to partner with a national IT service like CTI Technology to ensure the most effective upgrade.
Small businesses interested in making a switch to a unified communications system would be wise to partner with a national IT service like CTI Technology to ensure the most effective upgrade.
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