Unified communication interest grows despite slow adoption rate

Being able to streamline business communication is a priority for any company. In a new age of multiple devices, mobility and ever growing ways to connect, keeping everyone on the same page is not always easy and can get expensive. According to a new study, interest in unified communication (UC) solutions are on the rise, while also keeping costs down.

The study, released by CompTIA, found that demand for UC remains high, with four out of five companies seeing the value in integration and budgets for the change are on the rise, at 85 percent of surveyed companies. Even with the positive numbers, adoption remains slow.

Seth Robinson, the director of technology analysis at CompTIA, points to three areas of concern for businesses that are thinking about the switch. The first is the ability for new tools, like a VoIP telephone system, to work properly with the older technology already in place, especially when they stretch over multiple operating systems and web browsers.

Second is the human factor. Employees get comfortable in certain forms of communication, namely voice and email, and are often reluctant to change their ways. Finally, as with any business solution, cost and return on investment are hurdles.

Another report from independent research firm Heavy Reading says that the inclusion of cloud-based solutions are helping businesses switch thanks to the systems driving down the cost and allowing companies to switch to unified communication solutions more gradually over time as opposed to a single, large overhaul.

Hiring a nation IT service like Chicago based CTI Technology is an excellent way for companies to assess their communication needs and determine the proper style and tools that will benefit their business needs.

According to a new study, interest in unified communication (UC) solutions are on the rise, while also keeping costs down.