VoIP phones and videoconferencing provide benefits for law enforcement agencies

Just as VoIP business phones are proving to be a cost-effective and time-saving initiative for small business owners, telephony services aid professionals in other areas. For example, police officers around the country are beginning to turn to VoIP telephony services and videoconferencing because they allow for more information to be shared between departments and agencies in real time. Videoconferencing can also allow agents to communicate face-to-face wherever a particular case takes them.

One public safety official told industry news source PoliceOne that videoconferencing can increase public safety due to its ability to improve situational awareness between departments. One of the reasons for this is that police officers can also use the service to send and view video feeds, allowing evidence to be assessed before important decisions are made. Some departments are even monitoring video surveillance feeds from certain high interest locations, which can then be screened by computers for suspicious packages and other potential threats.

Similarly, small business owners can use videoconferencing to stay ahead of potential threats made by the competition’s advances. When a competing company launches a similar service to one already offered by the business, owners can use VoIP videoconferencing to get their best minds in the room on how to best fire back and adapt.

Not only does VoIP allow owners to adapt to changing conditions in a broader sense, but it also allows employees to do the same. For example, customer and client complaints can be handled by employees with VoIP services easily while on the go. If a sales representative needs to travel on a certain day, VoIP business phones allow him or her to easily check for any voicemail messages while performing other essential job duties.

Just as VoIP business phones are proving to be a cost-effective and time-saving initiative for small business owners, telephony services aid professionals in other areas.