Managed IT services helps optimize machinery company’s communications and network infrastructure

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Managed IT services helps optimize machinery company’s communications and network infrastructure

For businesses of all kinds today, communications is key. With a marketplace so saturated with similar companies that can provide the same products and services, it is those enterprises that provide superior service to their clients that enjoy a competitive edge.

Successfully undertaking this task requires an infrastructure that allows a business to overcome the restrictions of the nine-to-five business hours, and design communications solutions that can foster corporate innovation and growth.

However, for Ctek Tools & Machinery – a provider of both commercial and industrial-grade machining and millwork products – its business phone system was insufficient and held the company back from separating itself from the competition.

With no infrastructure in place to handle calls after normal business hours, the company was pigeonholing itself to only capitalizing on inquiries coming in while doors were open. Moreover, the network was sluggish, meaning that during the company’s busiest hours, it was difficult for customers to get through to the representative they sought.

And without even a basic auto attendant or voicemail system in place, calls were being ignored without the business even realizing it.

In response, Ctek Tools’ officials partnered with a managed IT service to optimize their operations. After analyzing points of weakness, a brand new business phone system was implemented so that calls could be processed and addressed at anytime from anywhere.

Additionally, the network was revamped for superior risk management, optimizing data backup initiatives and diminishing the likelihood that employee error could lead to information loss.

Consequently, Ctek Tools & Machinery is well positioned for expand upon a now secure and well-functioning communications and technology system.

For businesses experiencing similar issues in Illinois, officials can turn to a trusted Chicago IT consulting firm such as CTI Technology for technology analyses, IT support, product implementation and ongoing maintenance.

Article on: Managed IT services helps optimize machinery company’s communications and network infrastructure

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Successfully undertaking this task requires an infrastructure that allows a business to overcome the restrictions of the nine-to-five business hours, and design communications solutions that can foster corporate innovation and growth.

By | 2012-05-02T12:43:14+00:00 May 2nd, 2012|Voice Solutions|0 Comments

About the Author:

As Chief Executive Officer of CTI Technology, my responsibility is to create an organization that transcends in employee culture, vision, and market positioning in a rapidly-changing technology industry. My passion is to guide and come alongside new leaders, helping them become tomorrow’s rock stars. My life’s mantra is to MAKE IT HAPPEN; I will do just that.

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