When you partner with CTI Technology, you’re partnering with a dynamic team of technical experts who will help you get a real return on your IT investment. For a flat-rate fee, our innovative solutions and solid 24/7 support will lower costs while sending your productivity soaring. Take advantage of these services which offer reliable and timely assistance to your customers globally.
We install monitoring agents to capture alerts when any part of your system goes offline. If our engineering team cannot remotely fix an outage, our field service team is dispatched to get you up and running quickly.
With our services you immediately have a help desk team, field service team, network operations center, IT project team, IT manager, ticketing system, and monitoring system for a single fixed fee.
If you already have an internal IT team, you can use our team to augment your internal support and provide backup as well as fill in skill gaps where needed.
Our close engagement with your company and computer network means little, if any, downtime and if there are any outages, you won’t get a whopper invoice from us later for the fix.
Our team automatically pushes out security patches for your computer operating systems every week. Antivirus is updated daily. Any computer that fails to update properly is automatically ticketed for an engineer to remedy.
You will have a team of people available to you 24 hours a day, 7 days a week, 365 days a year to ensure your system is running smoothly and your users get their IT issues fixed quickly.