How To Get Expert Tech Support For Your Computer In The Chicago Region
Submitting a service ticket is now easier than ever. You can quickly access the CTI support system from your computer’s system tray. Look for the CTI icon in the bottom right corner of your screen and right-click to open the support request form.
When filling out the form, summarize your issue and provide key details. Let us know when you’re available, how urgent the problem is, and who it affects. Include your contact info so we can reach you easily. You can even add screenshots to help explain the issue. After submitting, you’ll get a ticket number to track your request. Our team will review it and connect you with an engineer immediately.
Key Takeaways
- Access the support request form through the CTI icon in your system tray
- Provide details about your issue, availability, and contact information
- You’ll receive a ticket number to track your support request
Finding the System Icon Tray
To get help from CTI, you can easily submit a service ticket using your computer’s system icon tray. Look at the bottom right corner of your screen. Click the small arrow pointing up. This opens the system tray.
Find the CTI icon in the tray. Right-click on it and choose “Support Request” or “Request Support.” A small window will pop up.
Type a quick summary of your problem in the first box. For example, “Unable to print”. In the next box, give more details:
- What exactly is happening?
- When are you free to help?
- How urgent is it?
- Is anyone else affected?
Please fill in your name, work email, and best phone number. You can also add screenshots if you like.
When you’re done, click submit. You’ll see a message that says, “Submitting ticket.” Then, you’ll get a confirmation with your ticket number.
The CTI team will review your request and find someone to help immediately. If you need anything else, call 847-888-9190 and press 1 to talk to the dispatch team.
Getting Help Through a Support Request
Finding the CTI Icon
Look at the bottom right corner of your screen. Click the upward-pointing arrow in the system tray. Find the CTI icon and right-click it.
Choosing to Ask for Help
Pick “Request Support” from the menu that appears.
Writing a Quick Summary
A small window will open. Type a brief description of your problem, like “Unable to print”.
Explaining What’s Wrong
Give more details about the issue. For example: “I can’t print important papers for my meeting.”
Telling Us When You’re Free
Let us know when you can talk to our team. You might say: “I’m free until 1:30 PM and after 4:30 PM today.”
Picking How Soon You Need Help
Choose if your problem is:
- Not urgent
- Normal
- Urgent
If you need help fast, pick “Urgent”.
Saying Who Else Has This Problem
Tell us if it’s just you or if other people at work have the same issue.
Giving Us Your Info
Fill in:
- Your name
- Work email
- Best phone number to reach you
Adding Pictures If You Want
You can add screenshots of the problem if you think it will help. This step is optional.
After you click submit, you’ll see a message that says “Submitting ticket”. Soon, you’ll get a ticket number. Our team will look at your request and find someone to help you as close to the time you said you’re free as we can.
If you have questions, call 847-881-9190 and press 1 to talk to our dispatch team.
Confirming Your Ticket Submission
Submitting a service ticket is easy when you need help. Look for the CTI icon in your system tray. It’s in the bottom right corner of your screen. Right-click the icon and select “Support Request.”
A small window will open. Type a quick summary of your problem, like “Unable to print.” Give more details about the issue. For example:
“I can’t print important documents for my meeting. I’m free until 1:30 PM and after 4:30 PM today.”
Tell us when you’re available. This helps us send an engineer at a good time for you. Mark how urgent your issue is:
- Normal
- Urgent
Let us know if the problem affects just you or others too.
Add your:
- Name
- Company email
- Best phone number
You can also add screenshots to show the problem.
Click “Submit.” You’ll see a message saying your ticket is being sent. Then you’ll get a confirmation with your ticket number.
Our team will review your ticket and find an engineer to help you as soon as you are available.
If you have questions, call 847-881-9190 and press 1 to talk to our dispatch team.
Ticket Submission and Support Coordination
CTI offers an easy way to get help when you need it. You can submit a service ticket right from your computer’s system tray. Look for the CTI icon in the bottom right corner of your screen. Right-click it and choose “Support Request.”
A small window will open. Type a summary of your problem, like “Unable to print.” Then, add more details about the issue. For example:
“I can’t print critical documents for my meeting. I’m free until 1:30 PM and after 4:30 PM today.”
It’s important to share when you’re available. This helps us find an engineer who can help you quickly.
You can also tell us how urgent your problem is:
- Normal
- Urgent
Let us know if the issue affects you or others in your company too.
Be sure to include:
- Your name
- Company email
- The best phone number to reach you
- Screenshots of the problem (optional)
After you submit, you’ll see a ticket number. Our team will review your request and find an engineer to help you as soon as possible.
If you have questions, call us at 847-818-9190 and press 1 to talk to our dispatch team.
Getting Help and Support
You can easily submit a service ticket using the CTI icon in your computer’s system tray. Look for the upward-pointing arrow in the bottom right corner of your screen. Click it to open the system tray. Find the CTI icon, right-click it, and choose “Support Request.”
A small window will pop up asking for details about your issue. Give a quick summary, like “Unable to print.” Then add more info:
- Describe the problem clearly
- Mention any deadlines or time constraints
- List when you’re available for assistance
- Note how urgent the issue is
- Say if others are affected, too
Provide your:
- Name
- Company email
- Best phone number
You can also add screenshots to help explain the problem.
After submitting, you’ll get a ticket number. The dispatch team will find an engineer to help you soon.
For any other questions, call 847-881-9190 and press 1 to talk to the dispatch team.