Avaya wins fans for embracing the social side of unified communications

At the Enterprise 2.0 Conference in Santa Clara, California, businesses and technology professionals gathered so that leading brands could update industry insiders on the advances they’re making in their respective markets. While many companies brought their A-games and touted new solutions, some stood out above the rest.

According to David Carr, a contributing writer for InformationWeek, Avaya was one of the companies that impressed with its forward-thinking VoIP strategies. In his report, Carr discussed how the company is attempting to bring social media tools together with standard offerings such as VoIP business phones.

Among the innovative features being tested by the company is Avaya Flare Experience, which offers business professionals the chance to make a state-of-the-art directory capable of simplifying videoconferencing, conference calling and instant messaging in one easy-to-use platform. The result, according to Carr, is a social profile that could help many businesses, and that suggests it could soon be easy for companies to realize their goals of a full multimedia contact center.

“It means not having to spend the first minutes of every hour gathering up the right people, the right documents, and the right conference bridge to have everyone on the call,” Brett Shockley, senior vice president of corporate development and strategy at Avaya, said, according to the news source.

While this technology may not yet be available to businesses, companies could benefit by adding cutting-edge Avaya business phone systems to their office. Once equipped for with Avaya solutions, companies can then upgrade as the company provides more advances to business owners. By working with a provider of these resources that also can provide troubleshooting and maintenance support, business owners can begin working toward a truly 21st century business environment.

While this technology may not yet be available to businesses, companies could benefit by adding cutting-edge Avaya business phone systems to their office.