5 Reasons to Not Let Your Employees Fix Their Computers

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5 Reasons to Not Let Your Employees Fix Their Computers

 It may end up costing your more in repairs or create a security breach.

Plenty of people feel that over the years they are “techie” enough to handle any technical issues with their company’s computers or equipment. Some may think that they have the knowledge to fix it and find the solution by googling it. On that note, we greatly disagree.

Like any business process, corporate IT support involves complicated procedures. If you are not immersed in tech support and fixes on a daily basis, it’s all too easy to fumble on the execution. The enthusiasm of an amateur is never a match for a professional, and it can cost your company greatly.

When the time comes to get something repaired, a person will need to find the right professionals to handle it. The following are a few of the reasons why you need to avoid trying to handle your own repairs.

1. Your Productivity Is Greatly Affected

When you are fixing a PC or laptop, who is doing your job? Your work is critical to the performance of your business. Can you afford to cut time out of your day to research and test solutions through trial and error? Without the expert knowledge of an MSP, a routine problem can take much longer to diagnose. An hour stretches into three or five hours (if you’re lucky). Can you afford to lose most of your day? I don’t think so.

On top of that, two employees are now not producing for the firm: both you and the broken PC owner. The loaded cost of two unproductive team members monkeying around with complex technical issues instead of focusing on client needs adds up to a big cost.

It’s easy to retort that even with the help of a hired pro, you’re still down one person. Hopefully, if you are working with a managed service provider, they have made other resources available to you beforehand to guarantee that everyone remains productive.

2. Lack of Troubleshooting Abilities

One of the main reasons that an inexperienced person needs to avoid repairs to a computer is their lack of troubleshooting abilities. In order to track down the root cause of a computer issue, a person will need knowledge of how the computer works internally. A professional will be able to figure out what is causing the issues and what has to be done to get them remedied the right way.

3. No Tools for the Job

Another problem that a computer owner will face when trying to tackle their own computer repairs is their lack of proper tools. There are a number of specialty tools that have to be used in order to get repairs like this done. Trying to take on repairs without the proper tools will usually end up causing more issues along the way. By using a professional, you will be able to get the right fixes taken care of without having to lift a finger. Choosing the right professionals will require you to do a bit of research.

4. Your Fix Might Be Incomplete

Imagine trying to prescribe your own medicine from symptoms you’ve read about on WebMd. It’s all a shot in the dark based on uninformed assumptions. Can you really be sure your diagnosis is even right? Ultimately, it’s the same scenario when untrained people try to fix their computers.

Let’s say your computer is affected by a virus or piece of malware. Even if you feel you’ve done your due diligence, how do you know it’s removed? The outward symptoms might have eased up, but what if another part of your computer is infected? Or the virus jumped elsewhere in your network? Improper virus removal can cause compounding levels of grief.

Let’s say you lucked out and a virus wasn’t the culprit; upgrades and maintenance aren’t without their snares. If you install your own PCs operating system, are you setting it up right? What about new users? Does the end user have the correct permissions on the network?

I’ve seen plenty of PCs needlessly given administrative rights to the network. At the time, it was the “easiest solution” or “didn’t seem like something that mattered that much.” Subsequently, business owners are speechless when an employee deletes critical data, destroys essential network processes, or opens their small business to hackers.

5. Being Without the Computer for a While

Choosing to perform your own computer repairs will also mean that the owner will be without for a much longer period of time. The professionals will be able to both diagnose and fix the issues a person is having in a relatively short amount of time. Be sure to look around for a computer repair professional that has been in the business for a number of years due to the benefits they can bring to the table. The more you are able to find out about what a professional has to offer, the better equipped you will be to choose the right one.

Choosing the team at CTI Technology will allow a person to get the repairs they need done the right way. Call us or go to our company website for more information.

By | 2015-11-02T09:37:12+00:00 November 2nd, 2015|Business IT Support, Featured, Nationwide Solutions|0 Comments

About the Author:

As Chief Executive Officer of CTI Technology, my responsibility is to create an organization that transcends in employee culture, vision, and market positioning in a rapidly-changing technology industry. My passion is to guide and come alongside new leaders, helping them become tomorrow’s rock stars. My life’s mantra is to MAKE IT HAPPEN; I will do just that.

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