Boyd Bros. Transportation Inc., based in Clayton, Alabama, had a logistical issue to solve. In order to maximize efficiency, the company employed freight agents to coordinate load pickups in all the trucks’ destinations to be sure that no driver spent a significant amount of time on the road without towing cargo, reports an article for Network World, an information source for IT executives.
However, in order for the freight agents to complete their jobs using the company’s existing business phone infrastructure, they were forced to stay in one static location. With no viable means for system integration, any agent who needed to relocate posed a significant personnel problem for the company, the article states.
To address this issue, Boyd Bros. officials sought out the business communications services of Avaya, whose Aura solution for mid-size businesses effectively solved the problem. With just one umbrella server, the technology can extend service to up to 1,000 employees regardless of location by routing calls directed to an agent’s business line to a home or cell phone.
Consequently, Elaine Maund, Boyd Bros.’ VP of information systems, said in the article that the company saved an estimated $40,000 to $60,000 per year because of lower employee turnaround. Moreover, because Aura empowers employees to work from home with fewer distractions, the article reports that the company enjoyed a 300 percent increase in productivity.
The technology’s associated video conferencing capabilities also saved the company an additional $70,000 per year because the connection was less expensive.
For other companies looking to enjoy the above mentioned benefits afforded to Boyd Bros. through the deployment of Avaya solutions, a certified provider of business phone systems can help implement the technology literally overnight.
For other companies looking to enjoy the above mentioned benefits afforded to Boyd Bros. through the deployment of Avaya solutions, a certified provider of business phone systems can help implement the technology literally overnight.
