How unified communications is vastly improving remote employee collaboration

In order for businesses to achieve meaningful ROI initiatives, there must be clear and open communications channels that link owners, employees and customers together efficiently, regardless of location.

This need rings even truer for companies such as COWI Group – a global consulting firm specializing in engineering, environmental science and economics – that have office branches and business officials with sophisticated communications needs all over the world.

According to a case study of COWI Group, the business employs more than 6,000 staff members in more than 40 counties, and was not effectively bridging the gap to bring these individuals closer together for the benefit of the company. As such, business officials partnered with a managed IT service to develop a unified communications platform that afforded the company far greater accessibility.

For example, because many employees have extensive travel needs when going back and forth to geographically dispersed branches, having a platform that seamlessly integrates channels such as chat, presence indication, call forwarding, collaborative document editing and video conferencing allowed staff to complete the full scope of their duties remotely.

COWI Group also enjoyed significant benefits in employee collaboration. As the case study mentions, an employee in the United States could talk to another in China as if the two were in the same room. Consequently, by revolutionizing the way in which staff see and hear one another, virtual meetings could be equally as effective as in-person meetings, saving on the magnitude of necessary travel expenses.

Considering the many benefits afforded to COWI Group through the deployment of a unified communications platform, other business officials interested in similar solutions for their operations would benefit from hiring the services of a business phone systems provider such as CTI Technology. These professionals can assess the different facets of a business’ communications needs and quickly tailor a unified program to meet those needs with optimal cost efficiency.

In order for businesses to achieve meaningful ROI initiatives, there must be clear and open communications channels that link owners, employees and customers together efficiently, regardless of location.