ShoreTel software helps companies achieve contact center virtualization, company says

While a number of recent reports have indicated the benefits of VoIP telephony services, business owners who have already adopted this service and the high-quality business phones that come along with it may be ready to take the next step. For many, this could mean working with a consulting firm to prepare for virtualization – the restructuring of company servers to provide for unique data solutions.

According to a press release by ShoreTel, a leading provider of VoIP products, more than 1,000 businesses have already begun using its services to obtain real business solutions. Now, the company’s Enterprise Contact Center – which lets business owners organize and analyze the performance of their call centers in real time – has achieved recognition for its reliability and stability from VMware, a leading provider of IT certification programs.

“Virtualization gives IT departments the ability to increase their visibility and control of their resources, all while driving a richer and expanded role for automation and management,” Parag Patel, vice president at VMware, said in a press release. “Empowering customers to minimize their IT operational expenses by reducing both planned and unplanned downtime is a vision we are proud to share with ShoreTel.”

By helping business owners take the first step toward a truly 21st century call center with virtualization, ShoreTel is preparing businesses for the transitions of tomorrow. For example, with virtualization in place, companies can begin investing in the tools that will allow them to soon achieve a multimedia contact center – a customer service wing capable of answering customers by voice, web, SMS or any other way technology can enable customers to communicate.

According to a press release by ShoreTel, a leading provider of VoIP products, more than 1,000 businesses have already begun using its services to obtain real business solutions.