VoIP services continue to gain ground

VoIP solutions and unified communication (UC) options are a fast growing market. Many organizations are making the switch for cost efficiency and to better streamline communication amongst a spread out workforce.

Ray Dolan, the President and CEO of a communications equipment provider, wrote in a guest spot for Forbes.com on June 11, that a unified communications system, complete with VoIP option, is growing in popularity among many businesses.

Businesses are becoming less physically connected as the ability for workers to plug in remotely grows. The number of ways that employees communicate on a daily basis is ever-increasing, and it becomes hard for IT departments to keep everything straight. With multiple email accounts, voicemails, computers, tablets and mobile phones, not to mention the personal versions of these devices employees are also using for work, it’s hard to see everything staying connected at all.

Dolan mentions that a truly unified communication system would reclaim 23 percent of an IT department workers lost productivity due to inefficient communication, which he estimates a savings of $13,000 per year, per employee.

The future of the VoIP sector looks strong. As this blog covered earlier this week, a new study predicts the industry to have a compound annual growth rate of 64.6 percent from 2011 until 2015.

Gadjo Cardenas Sevilla, writing for the Calgary Herald on June 11, is also touting VoIP options as the future of business communications.

“Solutions like these and others are easy enough for users to set up and can completely replace a landline but are dependent of the availability and quality of the Internet connection,” Sevilla wrote.

It’s clear that VoIP options have a strong future in the business world but it can be hard to figure out the best solution, especially for small businesses without internal IT departments. Partnering with an IT consulting firm is a smart way to ensure that proper technology is integrated.